FAQs

Shipping, Returns, and Exchange Policy

Shipping

Loutan Beauty aims to dispatch all purchases within 5 business days of receiving your order. We offer shipping worldwide. All items will be sent via Australia Post and include tracking. Once your item has been posted, an email will be sent with the tracking number. Please note that Loutan Beauty does not take responsibility for parcels once sent and in Australia Posts care.

We offer payment options including: Paypal and Afterpay. Please see the individual providers for their terms and conditions.

Returns and Exchanges

Every care is taken in describing and photographing items so accurate colour and sizing is shown. Loutan Beauty recognises that colours and sizes can appear different in photographs and will offer an exchange or refund if your purchase is not what you expected. 

If you are unhappy with your purchase, or simply change your mind within 14 days of purchase, Loutan Beauty will happily:

-         Exchange with another product of equal value
-         Offer credit or gift card for the same amount
-         Refund full amount less postage

To request an exchange, credit, or refund:

-         First contact Loutan beauty via email: loutanbeauty@gmail.com to inform your intention and confirm instructions.
-         Return your original purchase in unused condition with the original packaging.
-         Return postage will be at your cost and we suggest you include tracking for additional security.
-         Postage will not be refunded.
-         There is a charge of $5.00 to refund or exchange earrings. This is to cover the cost of replacing the ear wires for hygiene reasons.

Faulty Items

Please contact Loutan Beauty as soon as possible via email if you have a problem with your item. Include a picture and description of the fault, along with full contact details. Once we receive your email, we will contact you and do our best to rectify the problem. Loutan Beauty may choose to repair the item if possible or offer a replacement or refund.

Please note that Loutan Beauty will not refund items that have been damaged from normal wear and tear, or from misuse, accident, or alteration.

Note that natural tarnishing (darkening) of copper and some silvers is to be expected and is not a fault of the product. All metal items are sealed with a clear metal protector, but this will wear off over time. See below for information on how to care for your jewellery pieces.

How to Care for your Metal Jewellery

Taking proper care of your jewellery is key to ensure they remain beautiful and shining. To start, keep them away from anything that can cause them to tarnish such as sweat and harsh chemicals. Regularly clean them using a jewellery cloth, but do not use any harsh cleaning products or ultrasonic cleaners. 

There are some simple care steps you can follow:

  • First, avoid contact with moisture and humidity. Moisture can cause the silver to tarnish, so be sure to keep the jewellery away from swimming pools, the beach, and bathrooms. 

  • Secondly, clean your jewellery with a soft cloth or polishing cloth. Gently rub the cloth on the jewellery to remove dirt and buildup. For tougher stains, you may need to use a soft-bristled toothbrush and mild soapy water. 

  • Lastly, to help protect the silver and reduce tarnish, you can store your jewellery in a jewellery box or other jewellery storage container.

By following these simple steps, your metal-based jewellery will remain looking its best for years to come.

Resin Jewellery Care

Please treat your pieces with care.  Resin is a hardy material however it should be treated with care to avoid scratching and preserve colour and embedded elements.

  1.  Don’t expose your pieces to prolonged sunlight, alcohol-based products and chemicals including, perfume, hairspray, sunscreen, soaps, hand sanitisers and cosmetics.

  2.  Take your pieces off before doing any gardening, dishwashing, swimming, or showering. Do not submerge your jewellery pieces in water. Resin is only water resistant, not waterproof.

  3.  Please don't use any antiseptic gels while wearing resin rings.  The high alcohol content will affect the resin and degrade it over time.

  4.  If I need a clean please wipe me with a damp soft cloth and buff with a little oil to restore sheen. 

  5.  Store your pieces away from sunlight to preserve colour and embedded elements.